Client and Employee Opinion Surveys

New Futures assists clients to enhance their effectiveness through tapping and utilising feedback from clients, employees and other stakeholders.

Special areas of focus include:

• Business to business (B2B) client feedback surveys
• Employee opinion or attitude surveys

New Futures uses a variety of survey methods including web, pencil-and-paper and telephone surveys. Personal interviews and focus groups are also used.

New Futures also offers customised 360-degree and upward feedback programs utilising similar web-survey methodologies. For more information, click here.

Here's what a couple of recent clients have said about client and employee opinion surveys developed and run by Don Dunoon, New Futures' director.

StateFleet (NSW) Client Satisfaction Survey 2004

From Paul James, Senior Manager Fleet Management Services, StateFleet (a business unit of the NSW Department of Commerce):

"The survey was conducted by Mr Don Dunoon to our complete satisfaction. From our initial meeting with Don we had great confidence in his capacity to provide the high standard of analysis and reporting that we required to report to Treasury." Read more from this testimonial.

MTU Detroit Diesel Employee Opinion Survey 2003

From (then) MTU-Detroit Diesel National Human Resources Manager, John Dulhunty:

"Don's approach to the survey was very professional and his advice was very sound, he was very flexible and open to ideas, very customer focussed in all regards and most importantly at each phase of the project he delivered a quality product on time." Read more from this testimonial.

The StateFleet survey used a combination of web and telephone survey tools. The MTU Detroit Diesel survey was conducted with a pencil and paper instrument developed by New Futures for the client.

New Futures takes pride in:

• Listening attentively to our clients to fully understand their needs, concerns and ideas
• Taking care that these are reflected in the survey instruments and reports we develop
• Ensuring our instruments are well designed, clear and easy to read and use
• Making sure that the survey logistics are well planned and implemented to deliver the desired result
• Staying in close contact with the client throughout the survey process to make sure that everything is working smoothly
• Focusing the survey analysis and report preparation on the key questions and issues of concern to the client
• Ensuring that reports are clear, concise, accurate and incisive in their analysis
• Providing cost-effective solutions - as well as additional value, over and above what the client expects
• Delivering a quality product on time, every time.

Contact New Futures to discuss a tailored solution to your survey or feedback needs.

New Futures uses KeyPoint Survey Software from Hearne Scientific Software